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Operations and Departmental Manager Level 5

Sapphire Education
& Training

CONTACT US TODAY – 0121 728 3294

Adult Care Worker Level 2

An Operations/Departmental Manager is someone who manages teams and/or projects, and achieves operational or departmental goals and objectives, as part of the delivery of the organisation’s strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading, and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

Specialist care

This Standard is Suitable For

Those who are an experienced manager. Typical job roles may include:

  • Operations Manager

  • Regional Manager

  • Divisional Manager

  • Department Manager

  • Specialist Managers

Programme Themes

  • Organisational performance – delivering results

  • Interpersonal excellence – managing people and developing relationships

  • Personal effectiveness – managing self

  • Organisational performance – delivering results

  • Interpersonal excellence – managing people and developing relationships

  • Personal effectiveness – managing self

Programme Delivery

  • Face to face coaching, development, and assessment sessions

  • Self-study: learners are expected to carry out self-study

  • Ongoing contact: learners have access to their Teaching and Development Coach through iLearner and by email

Length Of Programme

  • 30 months

  • 3 months end point assessment

End Point Assessment

  • Knowledge test using scenarios and questions

  • Structured competency-based interview

  • Assessment of portfolio of evidence

  • Assessment of the Work based project followed by a presentation on work based project – with Q&A session

  • Professional discussion

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